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Offline Eduardo  
#1 Posted : 01 August 2011 13:35:03(UTC)
Eduardo


Rank: HIFI Newbie

Joined: 01/08/2011(UTC)
Posts: 4
Location: Brazil

Hi Dears,

Could you help me?

Last week I purchase the following items from hificritic downloads service:

- Acoustic Revive Cables
Three pages, £3

- Cable Controversies (Part 3)
Four pages, £4

- Cable Controversies (Part 2)
Four pages, £4

- Cable Controversies (Part 1)
Four pages, £4

After pay it with PayPal, I didn´t receive the articles or any instruction for downloading them.

I already sent 3 messages for them, accessing the link: http://www.hificritic.com/contact/default.aspx, but they don´t reply me.

What should I do about it? Has anybody here faced the same problem?

Thanks a lot.

Eduardo
Offline Martin Colloms  
#2 Posted : 01 August 2011 18:49:33(UTC)
Martin Colloms


Rank: Moderator

Joined: 15/07/2008(UTC)
Posts: 3,046

Was thanked: 48 time(s) in 47 post(s)
love being called Dears .........

web down for 2 days , but have now replied to Eduardo !

amazing how reliant we have become on the web

and when BT cuts you off for no reason

the sky falls in


Martin Colloms
Offline Eduardo  
#3 Posted : 14 August 2011 13:23:02(UTC)
Eduardo


Rank: HIFI Newbie

Joined: 01/08/2011(UTC)
Posts: 4
Location: Brazil

HIFICRITIC has sent me 3 of the 4 articles that I bought.
I already sent them several e-mails informing the problem, but they are not being replied anymore.
I just would like to receive the last one, just that.

Thank you

Eduardo
Offline Eduardo  
#4 Posted : 16 August 2011 19:43:47(UTC)
Eduardo


Rank: HIFI Newbie

Joined: 01/08/2011(UTC)
Posts: 4
Location: Brazil

Please, why you don´t send me the article?
Why you don´t reply me?
I already sent a lot of e-mails and nobody replies me.
Please, I paid for it.

Thanks
Offline avalon1  
#5 Posted : 18 August 2011 02:39:33(UTC)
avalon1


Rank: HIFI Newbie

Joined: 18/08/2011(UTC)
Posts: 2

I just sent you an email, Eduardo, please answer when you can.


>>>>>>>>>>> All fixed now , server delays mainly at fault

though we do not have an automated download delivery for these sales

Martin C

Edited by user 20 August 2011 11:04:20(UTC)  | Reason: Not specified

Offline LondonPop  
#6 Posted : 26 September 2011 10:34:12(UTC)
LondonPop


Rank: Administrator

Joined: 15/07/2008(UTC)
Posts: 76
Belgium
Location: Belgium

Thanks: 10 times
Was thanked: 2 time(s) in 2 post(s)
Sincere apologies Eduardo, checkout is set-up to automatically redirect to your articles, though occasionally this doesn't work due to pop-up blockers etc. I've just resent all purchased articles.

Please let me know if you are after another one free of charge.
Offline Eduardo  
#7 Posted : 27 September 2011 16:04:41(UTC)
Eduardo


Rank: HIFI Newbie

Joined: 01/08/2011(UTC)
Posts: 4
Location: Brazil

I received the articles.

Thank you very much.
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